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ISO 10002


We have rich experience in helping organization to get ISO 10002 (QM-CS)/BS 25999: 2006 (BCMS) certifications. The prominently featured international quality certification ISO 10002 helps organizations to better manage complaints which are related to products pertaining to planning, design, operation, maintenance and improvement.

Advantages of ISO 10002

  • With the implementation of iso 10002 (qm-cs) certified complaint handling management system in place, the organizations better understand the client's requirements by getting a clear view of all the complaints/feedback received which then help them to be a proven supplier of products/services in accordance of client's requirements.
  • Works as a tool to audit complaints-handling process
  • Provide an option to organization to review the effectiveness and efficiency of the complaint-handling process in place
  • With the help of thorough analysis and evaluation of complaints/feedbacks received using the iso 10002:2004 certified complaints management system, organizations get a crisp view of their product/service offerings vis-a-vis client satisfaction and easily recognize the loop holes associated with complains/feedbacks.

ISO 10002: 2004 (qm-cs)

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